Terms and Conditions
1.2. Regulations), subject to obtaining the Buyer's consent (the Buyer must
familiarize himself with the Regulations before making a purchase),
1.4 Our Store reserves the right to change, supplement or expand the Regulations at any time, subject to the provisions of the law, and the new Regulations will come into force only for new Buyers, and the Regulations on the basis of which they made the purchase will apply to existing Buyers.
1.5 The Online Store is sold in Lithuania and abroad.
1.6 The User has the right to purchase in our Online Store
1.6.1. natural persons with legal capacity, i.e. persons who have reached the age of majority and whose legal capacity is not limited by a court decision;
1.7.2. minors between the ages of fourteen and eighteen - only with the consent of one of their parents or guardians;
1.8.3. legal entities;
1.9.4. authorized representatives of the above-mentioned persons.
2. 2. Protection of personal data and privacy
2.1 When ordering goods, the Buyer must provide his/her personal data, name, surname, delivery address, billing address, e-mail address, telephone number. He/she confirms that these data will be used only for ordering goods in the Supplier's online store. The Seller undertakes not to transfer these data to third parties, except to our store partners for the purpose of delivery or other services related to the proper execution of the Buyer's order. In all other cases, the Buyer's personal data may be transferred to third parties only in accordance with the procedure established by the legislation of the Republic of Lithuania.4. Buyer's rights
4.1 The Buyer has the right to purchase goods in the Online Store in accordance with these Rules and the Online Store in accordance with the procedure specified in the Rules.
4.2 The Buyer has the right to withdraw from the contract of sale concluded with the Online Store and to withdraw from the Contract of Sale.
4.3 In accordance with Art. 6.228 10(1) of the Civil Code, the Buyer may withdraw from the contract of sale within 14 months from the expiry of the contractual term without incurring any costs other than those provided for in Art. 6.228 11 of this Code.
4.3.1 In such case, in accordance with paragraph 6 of Article 6.228 10 of the Civil Code, the Buyer shall notify the Seller of the withdrawal from the Contract of Sale either
by an express declaration of withdrawal from the Contract of Sale or by submitting a duly completed contract form (approved by the Government of the Republic of Lithuania), and the Seller shall immediately confirm to the Buyer the receipt of the withdrawal from the Contract of Sale.
4.3.2 In accordance with Article 6.228 11(2) of the Civil Code, the Seller shall return to the Buyer, without undue delay and no later than within 14 days from the day on which it has received the consumer's notice of withdrawal from the contract, the full amount paid, including the costs of delivery of the goods incurred by the Buyer.
4.3.3 Pursuant to Article 6.228 11(6) of the Civil Code, the Buyer shall bear the direct costs of returning the goods himself, unless the contract stipulates that such costs shall be borne by the Seller or the Seller has failed to properly inform the Consumer that such costs shall be borne by him.
4.4 Rule 4.2 may be exercised by the Buyer pursuant to Civil Code 6.228, Article 11(8), which provides that the Buyer is liable only for the value of the goods, the Buyer being liable for any decrease in the value of the goods caused by actions that are not necessary due to the nature, characteristics and workmanship of the goods. The Buyer shall not be liable for any decrease in the value of the goods if the Seller has not informed the Buyer of his right to withdraw from the contract pursuant to Article 6.228(7)(1) of this Code.
4.4.1. According to Decree No. 10e-2375, if the buyer exercises the right to withdraw from the contract after the goods have been used for longer than necessary to establish the nature, characteristics and functioning of the goods, in this case the buyer does not lose the right to withdraw from the contract, but must be liable for the reduction in the value of the goods.
4.4.1.2 The buyer is therefore liable βfor any decrease in value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, characteristics and functioningβ.
4.4.1.3 According to Recital 47, the buyer must handle and examine the goods in the same way as he would in a shop in order to determine their nature, characteristics and functioning. The consumer must therefore only try on the goods and not wear them. The consumer must therefore handle the goods carefully and examine them carefully during the withdrawal period. 4.5 The buyer is entitled to a 30-day money-back guarantee.
4.6 The buyer is entitled to warranty services.
4.7 The Buyer has the right to contact customer service by email. The Buyer can also consult the frequently asked questions and, if he cannot find the answer, he can contact us by filling out the contact form or by sending an email to the email address provided in the store.
4.8 The Buyer has the right to a refund or a discount on another product if the delivery of the goods is The Buyer has the right to a refund or a discount on another product if the delivery of the goods is delayed, in which case he must first contact the store's customer service by email.
4.9 The Buyer has the right to request a discount or rebate code.5. Obligations of the Buyer
5.1 In order to purchase the Products, the Buyer must pay for them using the payment method that is most convenient for him.
5.2 The Buyer undertakes not to violate the following conditions, other conditions expressly specified in the Online Store and the legislation of the Republic of Lithuania when using the Online Store.
5.3 If the Buyer does not receive the Goods within 26 calendar days, the Buyer undertakes to promptly notify the Online Store of the non-delivery of the package.
5.3.1 The Seller undertakes to explain the reason for the delay and to inform us when the package is in the possession of the Buyer.
5.3.2 If the Buyer is not willing to wait, he has the right to unilaterally withdraw from the contract in accordance with Article 5, paragraph 4 of the Civil Code 6.3596. Rights of our store
6.1 Due to technical problems with the website, the website may be temporarily unavailable, but the Seller is obliged to restore the website as soon as possible so that the Buyer can find the contact details.
6.4 Cancellation of the order for goods
6.4.1 If the Buyer decides to withdraw from the distance contract because he has changed his mind, without stating the reason.
6.4.1.1 The Buyer is governed by Article 6.22810 paragraph 1 of the Civil Code, which provides for the consumer's right to withdraw from the distance contract within 14 days from the date of conclusion of the contract.
6.4.1.2 The Seller must comply with Article 6.22811 paragraph 2 of the Civil Code, immediately, but at the latest within 14 days from the date of receipt of the Buyer's declaration of withdrawal from the contract, the Buyer shall refund the amount paid in full, including delivery costs incurred by the Buyer.
6.4.2 The Seller may cancel the order placed by the Buyer by informing the Buyer that the goods offered for the order are not available.
6.4.2.1 The Seller undertakes to immediately return to the Buyer all amounts paid by the latter. The Buyer is obliged to return all amounts paid.
7. Obligations of our store
7.1 Our store undertakes to allow the Buyer to use the online store and use the services of the online store in accordance with these General Terms and Conditions and on the Internet under the conditions specified in the online store.
7.2 Our store undertakes to respect the Buyer's right to his personal data provided during registration in the online store and to maintain the confidentiality of the data provided in the online store registration form, with the exception of the laws of the Republic of Lithuania and the provisions of the personal law of the Republic of Lithuania and the provisions of the law of the Republic of Lithuania on the protection of personal data and privacy principles.
7.3 Our store undertakes to deliver to the Buyer the goods ordered by the Buyer at the address indicated by the Customer as soon as possible, but no later than within 26 calendar days.
7.3.1 If the Buyer does not receive the goods within 26 calendar days, the Seller undertakes to explain to him the reason for the delay and to inform him when the shipment will be in the possession of the Buyer. If the Buyer is not willing to wait, he has the right to terminate the contract in accordance with Civil Code 6.3594. The total amount paid will then be returned to the Buyer without undue delay.
7.4 The Seller may cancel the order placed by the Buyer by informing him that the Products offered in the order are not available. In such case, the Seller undertakes to immediately refund to the Buyer all amounts paid by the latter. 7.5 Our store undertakes to provide the Buyer with the most accurate and correct information about the Products in accordance with the description provided by the Suppliers.
7.6 Our store undertakes to respond to the Buyer's email or Facebook message within 48 hours.
7.7 After our store receives the payment, the Buyer will be informed of the order by email.
7.8 Our store must send the tracking number of the package by email when the goods are shipped.
7.8.1 Our store must send all shipments only by registered mail with a tracking number.
7.8.2 Our store must inform the buyer if there is a change in the execution of the order or additional problems arise, but not due to lack of information, for example, if a third party makes a mistake when sending the order and you do not notice it, it is recommended to contact our customer service and we undertake to correct the error at any time due to incorrect execution of the order, such factors as packaging errors or technical problems.
8. Prices, payment methods and conditions
8.1 The prices of the goods in the online store and in the order form are indicated in euros.
8.2 The buyer must pay for the goods in one of the following ways:
8.2.1. 8.2.2. Payment by bank transfer is an advance payment when the buyer, after printing the order, online or by visiting the nearest bank branch, transfers the money to the bank account.
8.2.3. The delivery period begins with the buyer's payment through the online payment of the store.
9. Delivery of the goods
9.1 The Buyer, who has selected the delivery service when placing an order, undertakes to indicate the exact place of delivery.
9.2 The Buyer undertakes to pick up the goods at the Lithuanian Post.
9.3 The goods are delivered by Lietuvos Pasts on behalf of the Seller or its authorized representative, a courier company.
9.4 Delivery of the goods outside the territory of the Republic of Lithuania is carried out by the Lithuanian Post or by another method that is the fastest and cheapest possible.
9.5 The Seller undertakes to deliver the goods within 26 calendar days. In the event of a delay in delivery, the Buyer must contact the Seller for detailed information on shipping and the estimated time of its arrival. If the Buyer is not satisfied with the time of arrival of the goods, he has the right, pursuant to paragraph 4 of article 6.359 of the Civil Code, to unilaterally terminate the contract, and the Seller is obliged to return the amount paid in full as soon as possible.
9.6 Each order will be fulfilled within the shortest possible time. Each Buyer is informed of the dispatch of the order by email. Shipment will be made as soon as possible, but no later than within 26 calendar days.
9.7 Our store is exempt in all cases from liability for failure to meet delivery times if the goods are not delivered to the buyer or are not delivered on time due to the buyer's fault or due to circumstances for which the buyer is not responsible, for example, non-acceptance of shipment. In such a case, please contact us by email. Please contact us by email.10. Quality guarantee and product shelf life
10.1 The characteristics of each product sold are listed in the description of each product attached to each product.
10.2 The Seller undertakes that the information about the products provided in the store is correct and corresponds to the actual parameters: models, shapes, colors, and others. However, minor deviations are possible due to the characteristics of the display.
10.3 Our store provides warranty service.
10.4 The document confirming warranty service is available online, at the address that the Buyer ordered and paid for in the online store.
10.5 The warranty service is not valid:
10.5.1. Appliances that have been exposed to moisture, dust or weightlessness and are visible inside the appliance or have special markings.
10.5.2. Appliances that have been disassembled or unscrewed by the Customer or a third party other than our partner or representative of our store. partner or representative of our store.
10.6 The quality, quantity and other criteria of the items sold are guaranteed in accordance with Article 6.327(1) of the Civil Code, therefore the Seller must in all cases guarantee the quality and warranty of the items in accordance with the law.
10.6.1 Pursuant to Article 6.338 of the Civil Code, the warranty is valid for 2 years from the date of purchase of the goods. Pursuant to paragraph 1 of Article 6.364 of the Civil Code, in order to exercise the rights provided for in this article, the consumer must notify the seller of the lack of conformity of the goods with the quality requirements within a maximum period of two months from the time of detection of the lack of conformity. The burden of proof that the consumer has not respected this period falls on the seller.
10.15 Disposable products or hygiene and cosmetic products with damaged packaging that shows signs of use.
11. Return and exchange
11.1 The return of goods is carried out in accordance with Regulation of the Government of the Republic of Lithuania 697 (Decision of the Government of the Republic of Lithuania of 22 July 2014 No. 738, hereinafter referred to as the "Retail Trade Regulations") and the provisions of the Civil Code.
11.2. ... When returning goods to the buyer, the following conditions must be met:
11.2.1. the returned goods must be in their original packaging, neat and clean;
11.2.2. the goods must not have been damaged by the buyer;
11.2.3. the returned goods must be in the same condition as when they were received by the buyer;
11.3 Our store has the right to refuse to accept returns from the buyer if the buyer does not comply with the return procedure described in this article.
11.4 The seller is legally obliged to ensure that the goods conform to the terms of the contract.
11.4.1 In accordance with the conditions specified in Art.6.3641 of the Civil Code, the buyer has the right to demand the return of the goods in their ... returned in their original packaging, neat and clean;
11.2.3. the goods must be returned in their original packaging, neat and clean;
11.2.4. in case the buyer withdraws from the contract due to the defect of the goods, in accordance with Art.6.3643(4) of the Civil Code - the buyer must return the goods to the seller (at the seller's expense). at the seller's expense), the seller upon receipt of the goods returned or handed over by the consumer, proof that the goods have been sent, the consumer upon receipt of the returned goods is obliged to deliver the goods to the consumer within a period not exceeding 14 calendar days, return the price paid for the goods to the buyer, including the costs of delivery of the goods incurred by the buyer.
11.5 In case of doubts about the proof of purchase, our store has the right to request a copy of the proof of payment for the order from the buyer.
12.Liability
12. The EGS platform may resolve disputes out of court, including out-of-court disputes resolved by the State Office for Consumer Protection. Link to EGS here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.choos eLanguage.
12.6 In case of damages, the guilty party must compensate the other party for direct damages.
13.1 Our Store may, at its sole discretion, conduct various promotions in the Online Store.
13.2 Our Store has the right to unilaterally modify, without prior notice, the promotions, change the terms of the promotions, as well as cancel them. Any changes or cancellation of the terms of the promotions are effective only in advance, i.e. from the moment of their application.
14. 14. Exchange of information
14.1 Our Store sends all notifications regarding the customer registration form to the email address specified in the buyer registration form.
14.2 The Buyer sends all notifications and questions to the Online Store using the means of communication specified in the βContactβ section.
15. Final provisions
15.1 These Rules have been drawn up in accordance with the laws of the Republic of Lithuania.
15.2. The laws of the Republic of Lithuania shall apply.
15.3 All disputes arising from the application of these Rules shall be settled by negotiation. In case of failure to reach an agreement, disputes shall be settled in accordance with the laws of the Republic of Lithuania.
16. Refund policy, effective from 2020-06-20In the event of a conflict between our store rules and the Civil Code, the provisions below shall prevail over the Civil Code.
Payments can be made via Swedbank, Seb, Luminor, Citadele and Ε iauliΕ³. Bank, Citibel and Swedbank. Payments can be made in euros. Payments are processed through the Paysera.lt payment platform.Platform
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